If there is ever an interruption in service (planned or not), it will be posted to this page. If you are experiencing problems not listed on this page, you can contact Helpline for more information.
We have implemented a fix and have determined that the issue with ArcGIS licensing has been resolved. Users who continue to have issues should contact Helpline for further assistance.
We apologize for this disruption in service, and we appreciate your patience and understanding. We will continue to work and improve to make sure this doesn't happen again.
This is an update to the ArcGIS licensing issue.
We have identified a temporary workaround. Users who were experiencing licensing issues when trying to start ArcGIS may be able to use ArcGIS now, with no action needed on your part. Some users may continue to encounter issues.
If this workaround does not work, please contact Helpline.
We apologize for this inconvenience and are working hard to restore service to ArcGIS. We appreciate your patience in using this workaround while we are implementing a permanent fix.
We have identified an issue with the ArcGIS system. When trying to start ArcGIS, users may observe a message stating that You are not licensed for ArcGIS for Desktop Advanced.
We have not identified a workaround yet but are working diagnose the issue. We will leave updates here when we learn more information and as we implement fixes.
If your symptoms match the symptoms listed above, please do not contact Helpline, as this will clog up phone lines and prevent more valuable information from being gathered. If your symptoms differ from those listed above, please contact Helpline to report these symptoms, as the issues may be related, and your report can help us find the issue.
We apologize for the disruption in service, and we appreciate your patience and understanding as we work to implement a permanent fix.
A core network system upgrade is being planned for Wednesday, March 8, 2023. During this time, core network services may be slow or unavailable.
Other affected services may include services hosted on-premise, including Banner.
We thank you for your patience and understanding as we make these important updates for your security and to improve the performance of these services at Kenyon.
If you have any questions, please contact Helpline.
Plan Ahead and other Banner services that require Shibboleth authentication are operational.
Find help articles at technology.kenyon.edu.
Skip the Helpline queue and file a service request directly in the TOPdesk Self Service Portal at kenyon.topdesk.net.
Need more help? Contact Kenyon Helpline at +1 (740) 427-5700 or by email at helpline@kenyon.edu.
Helpline is available Monday-Saturday 9:00 AM-8:00 PM EST and Sunday 10:00 AM - 8:00 PM.
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