If there is ever an interruption in service (planned or not), it will be posted to this page. If you are experiencing problems not listed on this page, you can contact Helpline for more information.
We have implemented a fix and have determined that the issue with the core network has been resolved. Users who continue to have issues should contact Helpline for further assistance.
We apologize for this disruption in service, and we appreciate your patience and understanding. We will continue to work and improve to make sure this doesn't happen again.
We have implemented a fix and have determined that the issue with the core network has been resolved. Users who continue to have issues should contact Helpline for further assistance. We will continue to carefully monitor the health of the core network for further issues and to minimize or prevent disruptions in service.
We apologize for this disruption in service, and we appreciate your patience and understanding. We will continue to work and improve to make sure this doesn't happen again.
Core network services are experiencing abnormally degraded system performance. We are currently looking into the reason for the degraded performance. Users may continue to use the system, but they may experience slow loading times or brief outages. If you do not need to use the system or can postpone any operations until later, it may expedite recovery.
If your symptoms match those described here, please do not contact Helpline, as this will clog up phone lines and prevent more valuable information from being gathered. If your symptoms differ from those listed above or you experience an outage longer than a few minutes, please contact Helpline to report these symptoms, as the issues may be related, and your report can help us find the issue.
We apologize for this issue with the service, and we appreciate your patience and understanding as we work to implement a permanent fix.
We have implemented a fix and have determined that the issue with GlobalProtect client on Macs has been resolved. Please check your Kenyon email for instructions on resolution. Users who continue to have issues should contact Helpline for further assistance.
We apologize for this disruption in service, and we appreciate your patience and understanding. We will continue to work and improve to make sure this doesn't happen again.
A Palo Alto firewall system upgrade is being planned for Tuesday, March 14, 2023 at 6:00 PM EST. During this time, connectivity to campus services may be slow or unavailable.
Other affected services may include network services and services hosted on-premise, like Banner. Connections in progress should not be interrupted, but connections in flight may be briefly interrupted as our systems fail over to secondary systems.
We thank you for your patience and understanding as we make these important updates for your security and to improve the performance of these services at Kenyon.
If you have any questions, please contact Helpline.
Find help articles at technology.kenyon.edu.
Skip the Helpline queue and file a service request directly in the TOPdesk Self Service Portal at kenyon.topdesk.net.
Need more help? Contact Kenyon Helpline at +1 (740) 427-5700 or by email at helpline@kenyon.edu.
Helpline is available Monday-Saturday 9:00 AM-8:00 PM EST and Sunday 10:00 AM - 8:00 PM.
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