Kenyon College IT Status Page

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Kenyon College Service Status

 All systems operational

 Operational  ArcGIS 
100.00% Uptime
 Operational  Maple 
100.00% Uptime
 Operational  MATLAB
100.00% Uptime
 Operational  SPSS
100.00% Uptime

 Operational  Slate for Admissions 
100.00% Uptime

 Operational  Advance Web 
100.00% Uptime
 Operational  EverTrue 
100.00% Uptime
 Operational  RegFox 
100.00% Uptime
 Operational  Slate for Advancement 
100.00% Uptime

 Operational  Kenyon Athletics (SIDEARM)   
100.00% Uptime
 Operational  Teamworks ARMS 
81.69% Uptime

 Operational  Banner - Academic   
100.00% Uptime
 Operational  Banner - Finance   
100.00% Uptime
 Operational  Banner - HR   
100.00% Uptime
 Operational  Banner - PayMyTuition
100.00% Uptime
 Operational  Banner - Test 
100.00% Uptime
 Operational  Personal Access Pages   
100.00% Uptime
 Operational  Plan Ahead   
100.00% Uptime

 Operational  Amazon Web Services 
100.00% Uptime
 Operational  Google Cloud Platform 
100.00% Uptime

 Operational  Zoom Meetings   
99.92% Uptime
 Operational  Zoom Phone   
99.92% Uptime

 Operational  Computer Labs 
100.00% Uptime
 Operational  VMware Horizon Virtual Lab   
100.00% Uptime

 Operational  Co-location 
100.00% Uptime
 Operational  Database Services (Microsoft SQL Server) 
100.00% Uptime
 Operational  Database Services (Oracle SQL) 
100.00% Uptime
 Operational  Hyperconverged Virtualized Environment 
100.00% Uptime
 Operational  SmallTree Film Servers 
100.00% Uptime

 Operational  EvaluationKit 
100.00% Uptime
 Operational  IBM Cognos   
100.00% Uptime
 Operational  Qualtrics XM 
100.00% Uptime
 Operational  Tableau 
100.00% Uptime

 Operational  RAVE Notifications 
100.00% Uptime

 Operational  PyraMED   
100.00% Uptime

 Operational  BigTree 
100.00% Uptime
 Operational  Course Web Pages 
100.00% Uptime

 Operational  Active Directory 
100.00% Uptime
 Operational  Duo 
100.00% Uptime
 Operational  Google Directory Services   
100.00% Uptime
 Operational  Grouper   
100.00% Uptime
 Operational  Shibboleth Single Sign-On 
100.00% Uptime

 Operational  Blue Light Phones 
100.00% Uptime
 Operational  CBORD Door Access   
100.00% Uptime
 Operational  DNS Servers 
100.00% Uptime
 Operational  Fireworks 
100.00% Uptime
 Operational  Milestones 
100.00% Uptime

 Operational  Moodle   
100.00% Uptime
 Operational  Turnitin 
100.00% Uptime

 Operational  CONSORT 
100.00% Uptime
 Operational  K-Search   
100.00% Uptime

 Operational  ClearPass   
100.00% Uptime
 Operational  Firewall 
100.00% Uptime
 Operational  KenyonDevices Wireless 
100.00% Uptime
 Operational  KenyonGuests Wireless 
100.00% Uptime
 Operational  KenyonInnWiFi Wireless 
100.00% Uptime
 Operational  KenyonPublic Wireless 
100.00% Uptime
 Operational  KenyonWiFi Wireless 
100.00% Uptime
 Operational  VPN/GlobalConnect   
100.00% Uptime
 Operational  Wired Networking 
100.00% Uptime

 Operational  PaperCut   
100.00% Uptime

 Operational  Residence   
100.00% Uptime

 Operational  Microsoft InTune 
100.00% Uptime
 Operational  Microsoft Windows Defender 
100.00% Uptime
 Operational  Secure Socket Layer (SSL) Certificates 
100.00% Uptime

 Operational  TOPdesk   
100.00% Uptime

 Operational  Accomodate 
100.00% Uptime
 Operational  Advocate
100.00% Uptime
 Operational  KCon (CampusGroups) 
100.00% Uptime
 Operational  PowerFAIDS 
100.00% Uptime
 Operational  WCOnline   
100.00% Uptime

 Operational  CS Gold   
100.00% Uptime
 Operational  Etrieve   
100.00% Uptime
 Operational  Google Services   
100.00% Uptime
 Operational  Handshake   
100.00% Uptime
 Operational  Jamf 
100.00% Uptime
 Operational  Kenyon Bookstore Shop   
100.00% Uptime
 Operational  Kenyon Reservations (EMS)   
100.00% Uptime
 Operational  Lansweeper 
100.00% Uptime
 Operational  PayMyTuition 
100.00% Uptime
 Operational  REACH Media 
100.00% Uptime
 Operational  SciQuest 
100.00% Uptime

Uptime is calculated as the percentage of time services were fully operational over the last 60 days.

Messages

Apr. 16th, 2025

Phone and Zoom Issue
  • Resolved

    Apr 16th, 2025 at 4:40 PM

    We have implemented a fix and have determined that the Zoom issue has been resolved. Please check your email for instructions on how to clear your DNS cache if you experience issues. Users who continue to have issues should contact the help desk for further assistance. We apologize for this disruption in service, and we appreciate your patience and understanding.

  • Resolved

    Apr 16th, 2025 at 4:40 PM

    The Zoom issue appears to be resolved.

  • Investigating

    Apr 16th, 2025 at 3:33 PM

    We have identified an issue with the Zoom communications platform as well as some campus phones. When trying to make a phone call or use Zoom, users may experience the inability to make or complete phone calls and Zoom meetings. We are working to identify and recify the issue as quickly as possible. We have not identified a workaround yet but are working to diagnose the issue. We will leave updates here when we learn more information and as we implement fixes.

Feb. 27th, 2025

ARMS Authentication Issue
  • Resolved

    Mar 10th, 2025 at 10:27 AM

    We have not heard any updates from the vendor or from affected users, so we are closing this incident. Users who continue to have issues should contact the help desk for further assistance.

  • Investigating

    Feb 27th, 2025 at 11:27 AM

    We have identified the cause of the issue and are working on rectifying it now. We appreciate your patience as we implement a resolution.

  • Identified

    Feb 27th, 2025 at 9:48 AM

    We have identified an issue with Teamworks ARMS. When trying to log in, users may get an "opensaml::FatalProfileException" message saying that the system encountered an error. We are working to identify and recify the issue as quickly as possible. We have not identified a workaround yet but are working to diagnose the issue. We will leave updates here when we learn more information and as we implement fixes.