Kenyon College IT Status Page

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Kenyon College Service Status

 All systems operational

 Operational  ArcGIS 
100.00% Uptime
 Operational  Maple 
100.00% Uptime
 Operational  MATLAB
100.00% Uptime
 Operational  SPSS
100.00% Uptime

 Operational  Slate for Admissions 
100.00% Uptime

 Operational  Advance Web 
100.00% Uptime
 Operational  EverTrue 
100.00% Uptime
 Operational  RegFox 
100.00% Uptime
 Operational  Slate for Advancement 
100.00% Uptime

 Operational  Kenyon Athletics (SIDEARM)   
100.00% Uptime
 Operational  Teamworks ARMS 
100.00% Uptime

 Operational  Banner - Academic   
99.79% Uptime
 Operational  Banner - Finance   
99.79% Uptime
 Operational  Banner - HR   
77.44% Uptime
 Operational  Banner - PayMyTuition
99.9% Uptime
 Operational  Banner - Test 
99.9% Uptime
 Operational  Personal Access Pages   
77.44% Uptime
 Operational  Plan Ahead   
99.79% Uptime

 Operational  Amazon Web Services 
100.00% Uptime
 Operational  Google Cloud Platform 
100.00% Uptime

 Operational  Zoom Meetings   
99.92% Uptime
 Operational  Zoom Phone   
99.92% Uptime

 Operational  Computer Labs 
100.00% Uptime
 Operational  VMware Horizon Virtual Lab   
100.00% Uptime

 Operational  Co-location 
100.00% Uptime
 Operational  Database Services (Microsoft SQL Server) 
100.00% Uptime
 Operational  Database Services (Oracle SQL) 
100.00% Uptime
 Operational  Hyperconverged Virtualized Environment 
100.00% Uptime
 Operational  SmallTree Film Servers 
100.00% Uptime

 Operational  EvaluationKit 
100.00% Uptime
 Operational  IBM Cognos   
100.00% Uptime
 Operational  Qualtrics XM 
100.00% Uptime
 Operational  Tableau 
100.00% Uptime

 Operational  RAVE Notifications 
100.00% Uptime

 Operational  PyraMED   
100.00% Uptime

 Operational  BigTree 
100.00% Uptime
 Operational  Course Web Pages 
100.00% Uptime

 Operational  Active Directory 
100.00% Uptime
 Operational  Duo 
100.00% Uptime
 Operational  Google Directory Services   
100.00% Uptime
 Operational  Grouper   
100.00% Uptime
 Operational  Shibboleth Single Sign-On 
100.00% Uptime

 Operational  Blue Light Phones 
100.00% Uptime
 Operational  CBORD Door Access   
100.00% Uptime
 Operational  DNS Servers 
100.00% Uptime
 Operational  Fireworks 
100.00% Uptime
 Operational  Milestones 
100.00% Uptime

 Operational  Moodle   
100.00% Uptime
 Operational  Turnitin 
100.00% Uptime

 Operational  CONSORT 
100.00% Uptime
 Operational  K-Search   
100.00% Uptime

 Operational  ClearPass   
100.00% Uptime
 Operational  Firewall 
100.00% Uptime
 Operational  KenyonDevices Wireless 
100.00% Uptime
 Operational  KenyonGuests Wireless 
100.00% Uptime
 Operational  KenyonInnWiFi Wireless 
100.00% Uptime
 Operational  KenyonPublic Wireless 
100.00% Uptime
 Operational  KenyonWiFi Wireless 
100.00% Uptime
 Operational  VPN/GlobalConnect   
100.00% Uptime
 Operational  Wired Networking 
100.00% Uptime

 Operational  PaperCut   
100.00% Uptime

 Operational  Residence   
100.00% Uptime

 Operational  Microsoft InTune 
100.00% Uptime
 Operational  Microsoft Windows Defender 
100.00% Uptime
 Operational  Secure Socket Layer (SSL) Certificates 
100.00% Uptime

 Operational  TOPdesk   
100.00% Uptime

 Operational  Accomodate 
100.00% Uptime
 Operational  Advocate
100.00% Uptime
 Operational  KCon (CampusGroups) 
100.00% Uptime
 Operational  PowerFAIDS 
100.00% Uptime
 Operational  WCOnline   
100.00% Uptime

 Operational  CS Gold   
100.00% Uptime
 Operational  Etrieve   
100.00% Uptime
 Operational  Google Services   
100.00% Uptime
 Operational  Handshake   
100.00% Uptime
 Operational  Jamf 
100.00% Uptime
 Operational  Kenyon Bookstore Shop   
100.00% Uptime
 Operational  Kenyon Reservations (EMS)   
100.00% Uptime
 Operational  Lansweeper 
100.00% Uptime
 Operational  PayMyTuition 
100.00% Uptime
 Operational  REACH Media 
100.00% Uptime
 Operational  SciQuest 
100.00% Uptime

Uptime is calculated as the percentage of time services were fully operational over the last 60 days.

Messages

Apr. 30th, 2025

Intermittent Banner Issues
  • Resolved

    Apr 30th, 2025 at 11:45 AM

    We have implemented a fix and have determined that the [issue?] has been resolved. Users who continue to have issues should contact the help desk for further assistance. We apologize for this disruption in service, and we appreciate your patience and understanding. We will continue to work and improve to make sure this doesn't happen again.

  • Identified

    Apr 30th, 2025 at 10:15 AM

    We have identified an intermittent issue with Banner. Users may experience unusual issues with sessions issues. We are working to identify and recify the issue as quickly as possible. We have not identified a workaround yet but are working to diagnose the issue. We will leave updates here when we learn more information and as we implement fixes.

Apr. 28th, 2025

Banner VPN Issue
  • Investigating

    Apr 28th, 2025 at 11:45 AM

    We have identified an issue with Banner Personal Access Pages when accessed via VPN. When trying to log in to Personal Access Pages via the Kenyon VPN Web portal, users may experience a blank screen upon second SSO login. Folks have reported experiencing this when going in to enter timesheets. We are working to identify and recify the issue as quickly as possible. We have not identified a workaround yet but are working to diagnose the issue. We will leave updates here when we learn more information and as we implement fixes.

Apr. 26th, 2025

Banner Database Outage
  • Resolved

    Apr 26th, 2025 at 7:29 PM

    A maintenance window has been planned for April 25, 2025 between 6:00 PM and 7:30 PM. During this time, Banner services may be unavailable as we perform a database clone operation. If you have any questions about this maintenance, please contact Joshua Kramer (kramer1@kenyon.edu).

  • Planned Maintenance

    Apr 26th, 2025 at 6:00 PM

    Planned maintenance begins

Apr. 16th, 2025

Phone and Zoom Issue
  • Resolved

    Apr 16th, 2025 at 4:40 PM

    We have implemented a fix and have determined that the Zoom issue has been resolved. Please check your email for instructions on how to clear your DNS cache if you experience issues. Users who continue to have issues should contact the help desk for further assistance. We apologize for this disruption in service, and we appreciate your patience and understanding.

  • Resolved

    Apr 16th, 2025 at 4:40 PM

    The Zoom issue appears to be resolved.

  • Investigating

    Apr 16th, 2025 at 3:33 PM

    We have identified an issue with the Zoom communications platform as well as some campus phones. When trying to make a phone call or use Zoom, users may experience the inability to make or complete phone calls and Zoom meetings. We are working to identify and recify the issue as quickly as possible. We have not identified a workaround yet but are working to diagnose the issue. We will leave updates here when we learn more information and as we implement fixes.