We have implemented a fix and have determined that the [issue?] has been resolved. Users who continue to have issues should contact the help desk for further assistance. We apologize for this disruption in service, and we appreciate your patience and understanding. We will continue to work and improve to make sure this doesn't happen again.

We have identified an intermittent issue with Banner. Users may experience unusual issues with sessions issues. We are working to identify and recify the issue as quickly as possible. We have not identified a workaround yet but are working to diagnose the issue. We will leave updates here when we learn more information and as we implement fixes.

We have identified an issue with Banner Personal Access Pages when accessed via VPN. When trying to log in to Personal Access Pages via the Kenyon VPN Web portal, users may experience a blank screen upon second SSO login. Folks have reported experiencing this when going in to enter timesheets. We are working to identify and recify the issue as quickly as possible. We have not identified a workaround yet but are working to diagnose the issue. We will leave updates here when we learn more information and as we implement fixes.

A maintenance window has been planned for April 25, 2025 between 6:00 PM and 7:30 PM. During this time, Banner services may be unavailable as we perform a database clone operation. If you have any questions about this maintenance, please contact Joshua Kramer (kramer1@kenyon.edu).

Planned maintenance begins

We have implemented a fix and have determined that the Zoom issue has been resolved. Please check your email for instructions on how to clear your DNS cache if you experience issues. Users who continue to have issues should contact the help desk for further assistance. We apologize for this disruption in service, and we appreciate your patience and understanding.

The Zoom issue appears to be resolved.

We have identified an issue with the Zoom communications platform as well as some campus phones. When trying to make a phone call or use Zoom, users may experience the inability to make or complete phone calls and Zoom meetings. We are working to identify and recify the issue as quickly as possible. We have not identified a workaround yet but are working to diagnose the issue. We will leave updates here when we learn more information and as we implement fixes.