We have implemented a fix and have determined that the Banner has been resolved. Users who continue to have issues should contact the help desk for further assistance. We apologize for this disruption in service, and we appreciate your patience and understanding. We will continue to work and improve to make sure this doesn't happen again.

We have identified the issue with Banner and are actively working on a resolution. We apologize for this disruption in service, and we appreciate your patience and understanding as we work to get Banner up and working.

We have identified an issue with Banner. When trying to access Banner (not MyBanner or Personal Access Pages), users may experience a "service invocation" error after authentication by Shibboleth and Duo. We are working to identify and recify the issue as quickly as possible. We have not identified a workaround yet but are working to diagnose the issue. We will leave updates here when we learn more information and as we implement fixes.

We have determined that the issues with Banner this morning are back. We are continuing to identify the issue.

We have identified an issue with Banner processing. When trying to generate reports beginning in MyBanner or trying to submit jobs to the jobsub server, users may experience timeouts and server errors. We are working to identify and recify the issue as quickly as possible. We have not identified a workaround yet but are working to diagnose the issue. We will leave updates here when we learn more information and as we implement fixes.

We have implemented a fix and have determined that the MyBanner has been resolved. Users who continue to have issues should contact the help desk for further assistance. We apologize for this disruption in service, and we appreciate your patience and understanding. We will continue to work and improve to make sure this doesn't happen again.

We have identified an issue with MyBanner/Personal Access Pages. When trying to access MyBanner, users may experience a service timeout error after logging in. We are working to identify and recify the issue as quickly as possible. We have not identified a workaround yet but are working to diagnose the issue. We will leave updates here when we learn more information and as we implement fixes.

We have implemented a fix and have determined that the Banner issue has been resolved. Users who continue to have issues should contact the help desk for further assistance. We apologize for this disruption in service, and we appreciate your patience and understanding. We will continue to work and improve to make sure this doesn't happen again.

We believe we have determined the cause of the Banner issues and are working on implementing a fix.

We have identified an issue with Banner. When trying to use the application navigator, users may experience a "session is expired" message. We are working to identify and recify the issue as quickly as possible. We have not identified a workaround yet but are working to diagnose the issue. We will leave updates here when we learn more information and as we implement fixes.

A maintenance window has been planned for September 15, 2024 between 1:00 PM and 5:00 PM. During this time, campus WiFi and wired networking services may be briefly unavailable as we perform some configuration changes across campus.

As more types of specialized devices are connected to the campus network, they don't always "play nice" with the rest of the network. These can be personal (non-computer) devices brought from home to residences, but they can also be specialized control systems such as "smart" lighting management systems or building heating and air conditioning control systems. These devices are not very configurable: effectively they can't be taught to "play nice." They talk when they aren't supposed to, and say things they shouldn't.
 
As such, they intermittently but regularly cause problems across the entire network--sometimes just a blip, but more often several seconds where the network is less responsive because it is trying to reconfigure itself to accommodate the bad-behaving device. This fall, we've seen this increase and it has resulted in suboptimal network performance at times.

What can we do? There are protocols and configurations that can be set up on the network to manage the bad behavior and prevent it from having a negative impact. We made the first necessary change last Tuesday evening on the core network. On Sunday, we'll make changes to individual building switches across the whole campus.

If you have any questions about this maintenance, please contact Helpline or the networking team.

Planned maintenance begins

A maintenance window has been planned for September 12, 2024 between 5:00 AM and 6:00 AM. During this time, EMS and Kenyon Reservations services may be briefly unavailable as we perform some necessary upgrades and software installations. If you have any questions about this maintenance, please contact the Information Technology systems team.

Planned maintenance begins

A maintenance window has been planned for Aug. 10, 2024 between 5:30 AM and 6:00 AM. During this time, EMS and Kenyon Reservations services may be briefly unavailable as we complete some important updates on the database server. If you have any questions about this maintenance, please contact the Information Technology.

Planned maintenance begins

A maintenance window has been planned for Aug. 28, 2024 between 8:00 PM and 8:20PM. During this time, printing may be unavailable as we perform the update.

Planned maintenance begins

We have implemented a fix and have determined that the EMS has been resolved. Users who continue to have issues should contact the help desk for further assistance. We apologize for this disruption in service, and we appreciate your patience and understanding. We will continue to work and improve to make sure this doesn't happen again.

We have identified a possible fix and are working on implementing it. The EMS issues are still not resolved, but we ask that you not call Helpline to avoid clogging their phone lines. Thank you for your patience as we work to resolve this issue.

We have identified an issue with EMS. When trying to access EMS, users may experience an EMS platform API error. We are working to identify and recify the issue as quickly as possible. We have not identified a workaround yet but are working to diagnose the issue. We will leave updates here when we learn more information and as we implement fixes.

We have implemented a fix and have determined that the Banner and Oracle SQL issues has been resolved. Users who continue to have issues should contact Helpline or your designated contact for further assistance. We apologize for this disruption in service, and we appreciate your patience and understanding. We will continue to work and improve to make sure this doesn't happen again.

We have implemented a fix, but we are aware that there could still be an issue. We are actively monitoring the situation and will communicate additional information as it is needed.

Banner is currently not responding. If you are trying to access Banner, please refrain from logging in or running any jobs while we diagnose the issue, as this may hamper recovery efforts.

We have found extremely slow response times on Banner. Queries executed in Banner or on Banner databases may be extremely slow or may time out completely. We are continuing to work on these issues.

We have implemented a fix and have determined that the Banner connectivity issue may be resolved. Users who continue to have issues should continue to contact the help desk for further assistance. We are working on implementing permanent fixes.

We have identified an issue with certain Oracle SQL databases that drive Banner. When trying to log in or act on Banner, users may experience an ORA-02002 error. Systems that rely on getting data from Banner may also not have up-to-date information. We are working to identify and recify the issue as quickly as possible. We have not identified a workaround yet but are working to diagnose the issue. We will leave updates here when we learn more information and as we implement fixes.

A maintenance window has been planned for August 15, 2024 between 09:00 AM and 12:00 PM. During this time, moodle.kenyon.edu may be unavailable as we upgrade the system to address security issues. If you have any questions about this maintenance, please contact murphyjm@kenyon.edu.

Planned maintenance begins