A planned change is scheduled for Monday, June 23, 2025, from 10:00am to 11:00am, where we will be making some important configuration changes to the servers that run Evisions products.

We are changing the Internet Protocol (IP) address of the server that runs our Evisions products. While this change happened before, some important components failed to be updated, causing widespread issues. To make services available again, we rolled back those changes. We are making those changes, but with the support of Evisions’ support team.

Planned maintenance begins

Google has determined that the Workspace outage has been resolved. Users who continue to have issues should contact the help desk for further assistance. We apologize for this disruption in service, and we appreciate your patience and understanding.

We have identified an issue with Google Workspace services. Please check Google's service status page (https://www.google.com/appsstatus/dashboard/) for the most recent updates.

We have implemented a fix and have determined that the EMS has been resolved. Users who continue to have issues should contact the help desk for further assistance. We apologize for this disruption in service, and we appreciate your patience and understanding. We will continue to work and improve to make sure this doesn't happen again.

We have identified an issue with EMS. When trying to log into the everyday user's client, users may get a message that says verification of the portal failed. We are working to identify and recify the issue as quickly as possible. We have not identified a workaround yet but are working to diagnose the issue. We will leave updates here when we learn more information and as we implement fixes.

A maintenance window has been planned for May 21, 2025 between 4:30 PM and midnight. During this time, many Kenyon services may be unavailable as we perform upgrades.

At this time, there are no scheduled outages that would affect on campus internet and WiFi or Google Workspace (Gmail, Drive, Calendar, etc).

Banner may be unavailable, and integrations that rely on data from Banner may fail. If you have any questions about this portion of the maintenance, please contact Joshua Kramer.

Most updates require a system restart so there will be service disruptions for many services including Banner, Moodle, file servers, and other web servers. If you have any questions about this portion of the maintenance, please contact Ashleigh Baker.

Planned maintenance begins

We have implemented a fix and have determined that the [issue?] has been resolved. Users who continue to have issues should contact the help desk for further assistance. We apologize for this disruption in service, and we appreciate your patience and understanding. We will continue to work and improve to make sure this doesn't happen again.

We have identified an intermittent issue with Banner. Users may experience unusual issues with sessions issues. We are working to identify and recify the issue as quickly as possible. We have not identified a workaround yet but are working to diagnose the issue. We will leave updates here when we learn more information and as we implement fixes.

We have implemented a fix and have determined that the Banner has been resolved or that there is a partial workaround available for all users. Users who continue to have issues should contact the help desk for further assistance. We apologize for this disruption in service, and we appreciate your patience and understanding. We will continue to work and improve to make sure this doesn't happen again.

We have identified an issue with Banner Personal Access Pages when accessed via VPN. When trying to log in to Personal Access Pages via the Kenyon VPN Web portal, users may experience a blank screen upon second SSO login. Folks have reported experiencing this when going in to enter timesheets. We are working to identify and recify the issue as quickly as possible. We have not identified a workaround yet but are working to diagnose the issue. We will leave updates here when we learn more information and as we implement fixes.

A maintenance window has been planned for April 25, 2025 between 6:00 PM and 7:30 PM. During this time, Banner services may be unavailable as we perform a database clone operation. If you have any questions about this maintenance, please contact Joshua Kramer (kramer1@kenyon.edu).

Planned maintenance begins