Status - Kenyon Service Status

Current Service Status

Planned Maintenance

BigTree Upgrade Planned

2023-10-11 21:00:00+00:00

A BigTree system upgrade is being planned for Wednesday, October 11, 2023. During this time, BigTree page editing services may be unavailable. Kenyon’s live website will be unaffected and remain visible throughout the process.

We do not anticipate this upgrade affecting any other services.

We thank you for your patience and understanding as we make these important updates for your security and to improve the performance of these services at Kenyon.

If you have any questions, please contact Helpline.

Impacted service(s): BigTree Ending: 2023-10-12 03:59:00+00:00

All systems operational

Legend

Operational
Minor Outage
Degraded
Major Outage
Monitoring
Planned Maintenance

If there is ever an interruption in service (planned or not), it will be posted to this page. If you are experiencing problems not listed on this page, you can contact Helpline for more information.

kenyon.edu
Operational

Admissions
Operational
Slate - Admissions
Operational

Advancement and Alumni
Operational
Advance Web
Operational
EverTrue
Operational
RegFox
Operational
Slate - Advancement
Operational

Athletics
Operational
ARMS
Operational
Kenyon Athletics (SIDEARM)
Operational

Banner
Operational
Banner - Academic
Operational
Banner - Accounting
Operational
Banner - HR
Operational
Banner - Official Payments
Operational
Personal Access Pages
Operational
Plan Ahead
Operational

Cloud Platforms
Operational
Amazon Web Services
Operational
Google Cloud Platform
Operational

Communications Services
Operational
Zoom Meetings
Operational
Zoom Phone
Operational

Computer Labs and Public Computing
Operational
Computer Labs
Operational
VMware Horizon
Operational

Data Center Services
Operational
Co-location
Operational
Database Services (Microsoft SQL Server)
Operational
Database Services (Oracle SQL)
Operational
Hyperconverged Virtualized Environment 1
Operational
Hyperconverged Virtualized Environment 2
Operational
SmallTree Film Servers
Operational

Data, Reporting, and Analytics
Operational
EvaluationKIT
Operational
IBM Cognos
Operational
Qualtrics XM
Operational
Tableau
Operational

Emergency Notifications
Operational
RAVE Notifications
Operational

Health Services
Operational
PyraMED
Operational

Hosted Services
Operational
BigTree
Operational
Course Web Pages
Operational

Identity and Access Management
Operational
Active Directory
Operational
Duo
Operational
Google Directory Services
Operational
Grouper
Operational
Shibboleth Single Sign-On
Operational

Infrastructure
Operational
Blue Light Phones
Operational
CBORD Door Access
Operational
DNS Servers
Operational
Fireworks
Operational
Milestones
Operational

IT Service Management
Operational
TOPdesk
Operational

Learning Management Systems
Operational
Moodle
Operational
Turnitin
Operational

Library Services
Operational
ArcGIS
Operational
CONSORT
Operational

Network
Operational
ClearPass
Operational
Firewall
Operational
KenyonDevices Wireless
Operational
KenyonGuests Wireless
Operational
KenyonInnWiFi Wireless
Operational
KenyonPublic Wireless
Operational
KenyonWiFi Wireless
Operational
VPN/GlobalProtect
Operational
Wired Networking
Operational

Printing
Operational
PaperCut
Operational

Residential Life
Operational
Residence
Operational

Secure Computing
Operational
Microsoft InTune
Operational
Microsoft Windows Defender
Operational
Secure Socket Layer (SSL) Certificates
Operational

Student Services
Operational
Accommodate
Operational
PowerFAIDS
Operational
WCOnline
Operational

Systems
Operational
Booklog Online Orders
Operational
CS Gold
Operational
Etrieve
Operational
Event Management System (EMS)
Operational
Google Services
Operational
Handshake
Operational
Jamf
Operational
Lansweeper
Operational
REACH Media
Operational
SciQuest
Operational

Planned Maintenance

BigTree Upgrade Planned

2023-10-11 21:00:00+00:00

We do not anticipate this upgrade affecting any other services.

We thank you for your patience and understanding as we make these important updates for your security and to improve the performance of these services at Kenyon.

If you have any questions, please contact Helpline.

Impacted service(s): BigTree Ending: 2023-10-12 03:59:00+00:00

Messages

Wireless Service Upgrade Planned

2023-09-10 08:00:00+00:00

A wireless service system upgrade is being planned for Sunday, September 10, 2023. During this time, wireless services may be slow or unavailable. Much of the campus wireless network will be reset to fix some performance problems. This will cause each of the wireless access points on campus to reboot, so wireless services across campus will not be completely restored until about 5:30 a.m.

We do not anticipate this upgrade affecting any other services.

We thank you for your patience and understanding as we make these important updates for your security and to improve the performance of these services at Kenyon.

If you have any questions, please contact Helpline.

Impacted service(s): KenyonDevices Wireless KenyonGuests Wireless KenyonInnWiFi Wireless KenyonPublic Wireless KenyonWiFi Wireless Ended: 2023-09-10 09:30:00+00:00

Update: Network Connectivity Issue Resolved

2023-09-09 23:50:51+00:00

We have implemented a fix and have determined that the issue with network connectivity has been resolved. Users who continue to have issues should contact Helpline for further assistance.

We apologize for this disruption in service, and we appreciate your patience and understanding. We will continue to work and improve to make sure this doesn't happen again.

Impacted service(s): KenyonDevices Wireless KenyonGuests Wireless KenyonPublic Wireless KenyonWiFi Wireless Wired Networking

Networking Issue With DHCP

2023-09-01 13:20:20+00:00

We have identified an issue with DHCP and Internet connectivity in certain areas of campus. When trying to connect to the campus network, users may observe a self-assigned address being assigned by their computer, or no connectivity at all..

We have not identified a workaround yet but are working diagnose the issue. We will leave updates here when we learn more information and as we implement fixes.

If your symptoms match the symptoms listed above, please do not contact Helpline, as this will clog up phone lines and prevent more valuable information from being gathered. If your symptoms differ from those listed above, please contact Helpline to report these symptoms, as the issues may be related, and your report can help us find the issue.

We apologize for the disruption in service, and we appreciate your patience and understanding as we work to implement a permanent fix.

Impacted service(s): KenyonDevices Wireless KenyonGuests Wireless KenyonPublic Wireless KenyonWiFi Wireless Wired Networking

Update: Duo Issue Resolved

2023-08-22 16:15:09+00:00

We have implemented a fix and have determined that the issue with Duo has been resolved. Users who continue to have issues should contact Helpline for further assistance.

We apologize for this disruption in service, and we appreciate your patience and understanding.

Impacted service(s): Duo

Update: Duo Authentication Issue Workaround

2023-08-21 14:25:37+00:00

This is an update to the Duo authentication issue.

We have identified a workaround. Users who were experiencing timeouts or no Duo prompt when they tried to log in using SSO should try to log into SSO services as normal, bypassing Duo. This bypass is automatically done for you.

If this workaround does not work, please contact Helpline.

We apologize for this inconvenience and are working hard to restore service to [SYSTEM]. We appreciate your patience in using this workaround while we are implementing a permanent fix.

Impacted service(s): Duo

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Find help articles at technology.kenyon.edu.

Skip the Helpline queue and file a service request directly in the TOPdesk Self Service Portal at kenyon.topdesk.net.

Need more help? Contact Kenyon Helpline at +1 (740) 427-5700 or by email at helpline@kenyon.edu.
Helpline is available Monday-Saturday 9:00 AM-8:00 PM EST and Sunday 10:00 AM - 8:00 PM.
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